Get in Touch with Betzillo

When We’re Available and What to Have Ready

Our live chat team is staffed 24/7, covering both AEST and AEDT, so there is no need to time your message around European business hours. Email queries are monitored across the same Australian time zones and generally receive a response within 4 to 12 hours.

Before contacting us, sign in to your account first wherever possible; this lets our team pull up your account history immediately rather than asking you to confirm it manually. For anything involving a deposit, withdrawal or bonus, have the approximate date and amount of the transaction ready, along with your registered email address. For a login problem, note down any error message shown on screen exactly as it appears, since the wording often points directly to the cause.

You can also reach our team by email at [email protected] for anything that does not need an immediate answer, such as a verification document submission or a detailed account query.

Support Channels

Live chat is the faster route for anything time-sensitive, while email suits queries that involve attaching a document or explaining a longer account history.