Betzillo Privacy Policy

Who Controls Your Data

Your personal data is controlled by Northreach Digital N.V., the operator of Betzillo, registered at Kaya Richard J. Beaujon z/n, Willemstad, Curacao. Northreach Digital N.V. decides how and why your data is processed across registration, verification, payments and account management, and is the entity responsible for the practices described on this page.

Where Your Data Is Processed

Betzillo’s servers and the support and payment partners we work with are not located in Australia. This means your personal data is transferred outside your home jurisdiction as a normal part of running your account. Wherever this happens, we apply the same security and confidentiality standards described in this policy regardless of where the data physically sits, and we do not sell or license the underlying data set to third parties for their own marketing purposes.

What Rights You Have Over Your Data

You have the right to request access to the personal data we hold about you, to ask us to correct inaccurate details, and to request deletion of your data once it is no longer required for the purposes described below. You may also ask us to restrict processing in specific circumstances, object to certain uses of your data, such as marketing communications, and request a portable copy of the data you provided directly to us. To exercise any of these rights, contact us using the details at the end of this page; we will confirm your identity before acting on the request to prevent unauthorised access to your account data.

Who We Share Your Data With

We share specific categories of data with named partners only where it is necessary to run your account. Payment providers processing PayID, POLi, bank transfer, card and cryptocurrency transactions receive the transaction details needed to complete a deposit or withdrawal. Identity verification services receive the documents you submit, such as your driver’s licence, passport or Medicare card, along with your proof of address, to confirm your identity ahead of a first withdrawal. Game providers in our catalogue, including Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Nolimit City and Aristocrat, receive gameplay data needed to run individual game rounds and settle results. We do not share your data with unrelated marketing companies.

Why We Process Your Data

We process your registration details to create and maintain your account, your payment details to process deposits and withdrawals, and your verification documents to meet our know-your-customer obligations under our Curacao eGaming licence. Technical data such as your device type and browser is processed to keep your account secure and to detect activity that may indicate multi-accounting or automated play, both of which are against our terms. Where you have opted in to marketing communications during registration, we process your contact details to send you promotional offers, and you can withdraw that consent at any time from your account settings.

What We Collect and How Long We Keep It

The data we collect falls into a small number of categories: registration details such as your name, date of birth and contact information; payment data linked to the deposit and withdrawal methods you use; identity verification documents submitted for KYC purposes; and technical data including IP address, device information and session logs generated as you use the site.

We retain account and transaction data for as long as your account remains active and for a further period afterwards to meet our record-keeping obligations under applicable anti-money-laundering rules. If you close your Betzillo account, core identity and transaction records are retained for this compliance period rather than deleted immediately, after which they are removed unless a legal obligation requires longer retention. Marketing preferences and non-essential technical data are removed sooner, generally once the associated cookie or session expires.

How to Raise a Complaint

If you believe we have mishandled your personal data and you are not satisfied with our response, you can raise the matter with the supervisory authority responsible for overseeing Northreach Digital N.V.’s data processing activities in Curacao. We encourage you to contact us first so we have the opportunity to resolve the issue directly, since most data handling queries can be addressed without escalation.

Cookies and Analytics

Betzillo uses cookies in three broad categories: essential cookies that keep you logged in and remember your cashier currency, analytics cookies that help us understand how players navigate the pokies lobby and sportsbook, and marketing cookies used to measure the performance of promotional campaigns. You can manage or withdraw consent for analytics and marketing cookies through the cookie banner shown on your first visit, or later through your browser’s cookie settings; essential cookies cannot be disabled without affecting core site functions such as staying signed in.

Contact for Data Requests

For any request relating to your personal data, including access, correction or deletion requests, contact our team at [email protected]. Include your registered email address so we can locate your account and verify your identity before actioning the request.